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Zendesk
United States
Приєднався 22 чер 2009
The intelligent heart of customer experience.
Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages.
Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages.
Zendesk AI Summit: The future of CX with AI
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⚡️ Dive deep into emerging trends, hear powerful insights from industry leaders, and get a first look at new Zendesk AI innovations.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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#Zendesk #CustomerService #CustomerExperience
⚡️ Dive deep into emerging trends, hear powerful insights from industry leaders, and get a first look at new Zendesk AI innovations.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: zdsk.co/Zendesk2024
🎥 Subscribe to our UA-cam channel: zdsk.co/ZendeskUA-cam
Join us on other social media channels:
👉 LinkedIn: zdsk.co/ZendeskLinkedIn2024
👉 Twitter: zdsk.co/ZendeskTwitter
👉 Facebook: zdsk.co/ZendeskFacebook
👉 TikTok: zdsk.co/ZendeskTikTok
👉 Instagram: zdsk.co/ZendeskInstagram
#Zendesk #CustomerService #CustomerExperience
Переглядів: 79
Відео
Workflow: How to track problem and incident tickets
Переглядів 912 години тому
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets. Timestamps: 00:00 - Intro 00:13 - Create a view 01:22 - Create a trigger Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7. www.zendesk.com/community
Developer Listening Session with Zendesk's Jennifer Yim
Переглядів 19314 годин тому
We recently hosted an exclusive interactive webinar with Jennifer Yim, Product Manager for Support Apps & Apps Support API. This event was designed for admins and developers who customize support apps for internal use within their organizations. 🙌 Trial Zendesk for free: zdsk.co/Zendesk2024 🎥 Subscribe to our UA-cam channel: zdsk.co/ZendeskUA-cam Join us on other social media channels: 👉 Linked...
Overview of Zendesk QA | Zendesk product spotlight
Переглядів 36414 годин тому
👀 Overview of Zendesk QA | Zendesk product spotlight 🔗 More information about Zendesk QA: zdsk.co/4e1TWRd ⚡️ With Zendesk QA, you can use AI to pinpoint critical areas before they become a bigger problem, discover the tickets needing attention, and uncover insightful trends across every support channel. This video shows you how to do all of that, plus how you can automate your QA process and gu...
How to close a large number of tickets
Переглядів 11716 годин тому
Learn how to create time-based automations in Zendesk Support to automatically close tickets and optimize your workflow! Timestamps: 00:00 - Intro 00:13 - Access automations 00:20 - Add automation Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7. www.zen...
How to reauthorize the connection between Support and your Facebook pages
Переглядів 13416 годин тому
Learn to unlink and reauthorize your Facebook pages for your social media channels in Support. Timestamps: 00:00 - Intro 00:16 - Unlink Facebook page 00:33 - Re-add Facebook page 01:20 - Facebook settings Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7....
How to verify that the Facebook integration is working
Переглядів 4216 годин тому
Learn how to set up a view to monitor Facebook tickets and validate a successful channel integration. Timestamps: 00:00 - Intro 00:13 - Create a view 01:35 - Test post on Facebook 01:40 - Verify in Zendesk Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7...
Settings for widgets in live chat and messaging in the Agent Workspace
Переглядів 3516 годин тому
Learn how to set up live chat or messaging settings, customize Web Widgets, and build bots for messaging. Timestamps: 00:00 - Intro 00:36 - Live chat in Agent Workspace 01:48 - Messaging in Agent Workspace Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7...
Where do I create triggers for messaging?
Переглядів 3816 годин тому
Learn to create triggers in Admin Center to enhance ticket management for messaging and streamline processes. Timestamps: 00:00 - Intro 00:19 - Add trigger Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7. www.zendesk.com/community
How do I turn off messaging?
Переглядів 1916 годин тому
This quick tutorial teaches how to turn off messaging in the Web Widget. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7. www.zendesk.com/community
Where do I turn on messaging?
Переглядів 5016 годин тому
This tutorial guides admins through enabling messaging and setting up this communication channel with customers. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7. www.zendesk.com/community
How do I set up an IVR menu?
Переглядів 1616 годин тому
Learn to set up IVR menus, greetings, and routes to let customers choose where to send their phone calls. Timestamps: 00:00 - Intro 00:16 - Access Talk settings 00:36 - Record or upload a new greeting 01:24 - Add a new IVR menu 02:20 - Add menu level 02:58 - Select number for the IVR menu Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask que...
How do I receive Talk calls on my mobile or personal phone?
Переглядів 2816 годин тому
This video shows how to set your Talk settings to receive incoming calls on a mobile or personal phone as an agent. Timestamps: 00:00 - Intro 00:19 - Profile setup 00:41 - Serving a call Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7. www.zendesk.com/c...
How do I set up my Talk phone number as an information only line?
Переглядів 616 годин тому
Learn to set up a Talk phone line that plays a message to the caller and then automatically disconnects the call. Timestamps: 00:00 - Intro 00:16 - Create group 00:43 - Greetings 01:14 - Lines 01:17 - Settings 01:40 - Routing Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other u...
How do I set up call routing in Talk?
Переглядів 1216 годин тому
How do I set up call routing in Talk?
How to create a top-bottom filter for reports
Переглядів 4616 годин тому
How to create a top-bottom filter for reports
Defining leads, contacts, and deals in Zendesk Sell
Переглядів 23919 годин тому
Defining leads, contacts, and deals in Zendesk Sell
Custom field creation in Zendesk Sell
Переглядів 7619 годин тому
Custom field creation in Zendesk Sell
How to create and export a smart list in Zendesk Sell
Переглядів 5519 годин тому
How to create and export a smart list in Zendesk Sell
Using a CSV to import leads and contacts in Zendesk Sell
Переглядів 7319 годин тому
Using a CSV to import leads and contacts in Zendesk Sell
Pipeline customization for admins in Zendesk Sell
Переглядів 5419 годин тому
Pipeline customization for admins in Zendesk Sell
Automated task actions in Zendesk Sell
Переглядів 1019 годин тому
Automated task actions in Zendesk Sell
Explore recipe: Ticket creation heatmap
Переглядів 2719 годин тому
Explore recipe: Ticket creation heatmap
Salut sa va bien j'espère que vous allez bien je vous remercie pour votre aide cordialement bien cordialement
Customer service is a disempowered oxymoron...and that's if you ever actually reach a human.
is a Zendesk working in USA only?
Audio is horrible!
Pub de merde
We need more human interaction, not less
and with all this tecnology, we still have to ansewer whatsapp clients in 24h or lost de client...
This was great! Thanks guys! Sorry I missed it live since I heard my name mentioned 😆 Ahmed, I agree a session on ZIS would be great, we indeed have several flows in our production instance!
Nice try, not awfully original.
Building lead lists in Sell with Reach is highly effective! Leveraging AI tools can significantly streamline the process and enhance lead quality. Have you tried using media like SmythOS for more efficient and personalized lead-generation strategies? 🚀 #LeadGen"
Rare Apple W
Noooooo!! This is the worst hold music!! I hate it!
TMobile:🕶️
Cisco's Opus No. 1 is better than all of these
Thank you!!
Ok ❤❤❤❤😍😍
232022
0:12
Bros mastered this. Took over my ability to play that
Trying to get older telephone number to join. Do not have email